About Alto
Our Mission
At Alto, our mission is to transform how HVAC and plumbing businesses handle customer calls. We believe that every missed call is a missed opportunity, and our AI receptionist technology ensures that no customer goes unheard, no matter when they call.
We're dedicated to helping service businesses grow by capturing more leads, booking more appointments, and delivering exceptional customer experiences from the very first interaction.
Our Story
Alto was founded when we recognized a critical gap in how service businesses handle customer calls. After witnessing countless businesses lose potential customers due to missed calls, especially during peak seasons and after hours, we set out to create a solution.
Our team interviewed HVAC and plumbing business owners, technicians, and office staff to understand their pain points. We discovered that even the most successful businesses were losing significant revenue due to their inability to answer every call promptly and professionally.
This insight led to the development of Alto, an AI receptionist specifically designed for the unique needs of home service businesses. Today, we're proud to help businesses across the country capture more leads, book more appointments, and deliver exceptional customer service around the clock.
Our Values
Customer First
We believe that exceptional customer service starts with the first call. Our technology is designed to ensure every customer interaction is professional, helpful, and represents your business perfectly.
Reliability
Your business depends on never missing a call. Our system is built with multiple redundancies to ensure 99.9% uptime and consistent performance.
Innovation
We're constantly improving our AI technology to make it more natural, efficient, and effective at handling customer calls and scheduling appointments.
Transparency
We believe in clear, honest communication with our customers. From pricing to performance metrics, we provide full visibility into how Alto is helping your business grow.